1. Yes they are, in all cases.  Firstly, your details will not be given to any third party.  They are kept private and are for the use of Imogen-mei Jewellery only.  Secondly, when you pay for any items you are directed to the Worldpay payment page.  Worldpay are renowned for their secure payment system and are one of the largest payment service providers in the world.  Therefore you can be confident that your details are handled Privately, Safely and Securely.  Please note that Paypal payments are made through the Worldpay Payment System.  This is a new payment partnership between Worldpay and Paypal.  If you would like to purchase using Paypal, please just Click to pay via Worldpay and then choose the Paypal logo when on the Worldpay payment site and follow the instructions from there.  Feel free to visit www.worldpay.co.uk for more information.

2. Imogen-mei Jewellery is made from Sterling Silver (.925).Sterling silver is a metal made from pure silver combined with a small quantity of copper (7.5%).  Copper is added to strengthen the silver and make it more durable.  No other material is used in Imogen-mei Jewellery.  When you see the blackening effect on the jewellery that is called Oxidising.  This is when the Sterling Silver metal is put through a process that changes its appearance, and produces a darker finish to the silver.  This is perfectly safe and does not change the material in any way, it is still 925 sterling silver.  All pieces of jewellery are Hallmarked. 

3. Once dispatched, the estimated delivery time for retail purchases within most of the UK is 1-2 days.  On retail purchases to any other destination the estimated delivery time is 2-5 days. Imogen-mei Jewellery cannot be held responsible for any delays at customs.   The estimated delivery time for wholesale orders is 4-6 weeks.   You may still purchase products that are labelled 'Out of Stock'.  If any products are Out of Stock at the time of ordering they will be dispatched and delivered to you at the soonest time possible.

4. Next day Special Delivery is FREE throughout the UK when you purchase Two or more items in any single transaction.  If one item is purchased delivery will cost £6 - within the UK . Any other destination will have a charge, and will depend on how many products are purchased due to the final weight of the package ; One item will cost £12.50 ; Two items will cost £16.00 ; Three items will cost £19.50 and so on.  Delivery cost of wholesale orders within the UK will be £19.00 and to Overseas will depend on the final weight of the order.

5. Every Piece of Imogen-mei Jewellery has an Original Imprinted Design ^TM,  which firstly means that every design is unique.  Secondly, it means that each pattern is created Into the product as the piece is being made, so unlike engraving the pattern is much more durable.  Consequently the quality of the piece is excellent.

6. Yes we supply jewellery wholesale to selected retailers with a minimum order required.  Please contact Amanda Louise at amanda@imogen-mei.co.uk if you are interested in selling Imogen-mei Jewellery.  Alternatively, just simply send a message via the Contact us page and you will be contacted shortly.

7. On retail purchases items are returnable within 7 days from the delivery date and an exchange or full refund will be given.  Please contact Imogen-mei via email if you are planning to return products and specify if it is an exchange or refund that you are looking for.  Please note for health and safety reasons : No exchanges or refunds are available on pierced earrings.  It is your responsibility to ensure all goods are returned in a safe and secure manner so the goods arrive back undamaged.  That means using sturdy packaging.  Damaged goods will not be accepted.  It is in your best interest to send the items via Royal Mail Special Delivery, as Imogen-mei Jewellery can not be liable for any items lost in transit.  This is also for your own safety, as sending the items using this secure service insures you for the value of the goods.  If you are returning goods Internationally a similar type of secure service should be used.  All Items must be returned in their original metal box.  If items are returned Not in their original metal box you will be charged a fee of £5 for incomplete return.  Items must Not have been used or worn.  Please note that every item will arrive with a tag attached and these tags must Not be removed if you are planning to return the jewellery.   Only remove the tag once you are sure about your product.   Unfortunately, we cannot accept items returned if their tag has been removed.  In the unlikely event that products arrive in faulty condition the items must be sent back with the tag still attached.   If any goods have arrived to you in a faulty condition then you must contact Imogen-mei immediately, within 48 hours, on +44 (0) 7852 331 038 or info@imogen-mei.co.uk. Please return items to the following address :  Imogen-mei Jewellery, 6 Purcells Avenue, Edgware, Middlesex, HA8 8DT, UK.    When returning goods please remember to include a copy of the original invoice so we are able to identify the sender.    On Wholesale Orders items can be returned within 7 days from the delivery date, however these will incur a 25% restocking fee.

8. Store your Imogen-mei Jewellery in the box provided if possible, otherwise ensure the area where you store your jewellery is clean and dry.  Please polish your Imogen-mei Jewellery using a non-abrasive silver cleaning cloth.  Please do Not clean your silver in any liquids, such as silver dip or soap and water, or silver cream cleaner as this will take away the oxidised finish.  Also avoid exposing your jewellery to harsh chemicals like chlorine, hair sprays and perfume, plus lotions and excess perspiration.  Regular polishing with a cloth, as mentioned above, will prevent a build up of tarnish and should keep your jewellery looking nice and shiny.

9. Yes each and every piece of jewellery will arrive in its own box.  And this packaging is absolutely FREE!   Your goods will arrive in a strong presentable metal box whether you are treating yourself or buying a gift.

10. To find your ring size, simply measure the diameter of a ring you have and compare it to the measurements below to find the approximate size you need;