Packaging and Delivery
Here at Imogen-mei Jewellery we strive to give our customers what they want.
We hear that
- Free Gorgeous Packaging and
- Free Fast Delivery
are the two main extras that people want when ordering either for themselves or for a gift ... and so that's exactly what every Imogen-mei customer is going to get. Each item in your order is sent to you in a very presentable eye-catching metal box with a soft touch interior ...
... and this is absolutely free of charge ...
... and ...
... if you order two or more products in any single transaction then your items are sent to you ...
absolutely free of charge* !!!
* Free delivery only applies to retail purchases of two or more items per single transaction and where the delivery address is within the UK . Additional postage costs for Europe and Other International destinations. Only one box per item purchased.
Next day Special Delivery is FREE throughout the UK when you purchase Two or more items in any single transaction. If one item is purchased delivery will cost £6 - within the UK.
Any other destination will have a charge, and will depend on how many products are purchased due to the final weight of the package ; One item will cost £12.50 ; Two items will cost £16.00 ; Three items will cost £19.50 and so on.
Delivery cost of wholesale orders within the UK will be £19.00 and to Overseas will depend on the final weight of the order.
Once dispatched, the estimated delivery time for retail purchases within most of the UK is 1-2 days. On retail purchases to any other destination the estimated delivery time is 2-5 days. Imogen-mei Jewellery cannot be held responsible for any delays at customs.
You may still purchase products that are labelled 'Out of Stock'. If any products are out of stock at the time of ordering they will be dispatched and delivered to you at the soonest time possible. The estimated delivery time for wholesale orders is 4-6 weeks.
Returns Policy
On retail purchases items are returnable within 7 days from the delivery date and an exchange or full refund will be given. Please contact Imogen-mei via email if you are planning to return products and specify if it is an exchange or refund that you are looking for. info@imogen-mei.co.uk
Please note for health and safety reasons no exchanges or refunds are available on pierced earrings.
It is your responsibility to ensure all goods are returned in a safe and secure manner so the goods arrive back undamaged. That means using sturdy packaging. Damaged goods will not be accepted. It is in your best interest to send the items via Royal Mail Special Delivery, as Imogen-mei Jewellery can not be liable for any items lost in transit. This is also for your own safety. Making sure you send the items using this service insures you for the value of the goods. If you are returning goods Internationally a similar type of service should be used.
All Items must be returned in their original metal box. If items are returned Not in their original metal box you will be charged a fee of £5 for incomplete return. Items must Not have been used or worn. Please note that every item will arrive with a tag attached and these tags must Not be removed if you are planning to return the jewellery. Only remove the tag once you are sure about your product. Unfortunately, we cannot accept items returned if their tag has been removed. In the unlikely event that products arrive in faulty condition the items must be sent back with the tag still attached. If any goods have arrived to you in a faulty condition then you must contact Imogen-mei immediately, within 24 hours
on +44 (0) 7852 331 038 or info@imogen-mei.co.uk.
Please return items to the following address :
Imogen-mei Jewellery
6 Purcells Avenue
Edgware
Middlesex
HA8 8DT
United Kingdom
When returning goods please remember to include a copy of the original invoice so we are able to identify the sender.
On Wholesale Orders items can be returned within 7 days from the delivery date, however these will incur a 25% restocking fee.
